Member Engagement Specialist - Customer Service

Member Engagement Specialist - Customer Service 

Job Summary

The Member Engagement Specialist is responsible for all tasks related to membership in the JCCMW including entering information into the membership database, receiving new members into the agency, handling membership fees, processing payments, and ensuring a high quality of engagement with all current and prospective members and program participants.

Flexible full time position with some 11AM to 7 PM days and one weekend day each week (choose either Saturday or Sunday)

Key Responsibilities and Expectations:

• Develop goals and action plans with senior management for membership development and retention.
• Coordinate Fitness Department planning and implementation, including group fitness class scheduling, communication, and set up.
• Sign community members up for membership and classes.
• Facilitate program registration setup for all JCC programs (Nursery school, Gala, Swim, Gymnastics, Summer Camp, Fitness Memberships, one off events, etc.)
• Respond to inquiries from prospective members, members, and others within 48 hours.
• Review the website and keep the customer database up to date with accurate information.
• Facilitate the flow of information between departments and customers.
• Conduct tours for scheduled appointments and prospects.
• Other duties as assigned by the Director of Member Engagement.

Skills, Education and Experience

• Prior experience working with membership databases.
• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude

Physical Requirements

The physical demands must be met by an employee to successfully perform the essential functions of this job include movement within an office environment. The role requires the ability to write by hand and use a keyboard to perform general office functions. Also requires the ability to communicate by speech and hearing continuously. Visual acuity is needed for detailed work, and computer use. The ability to sit for extended periods of time is also a requirement.

The JCC of Mid-Westchester is an equal opportunity employer. The position is open to all and we do not discriminate on the basis of age, race, religion, gender, sexual orientation, color, disability, protected veteran status, gender identity/expression, national origin or any category protected by applicable law