Shelter & Hotline Advocate – Bilingual Spanish

Position available in the Shelter Program – Northern Westchester

Shifts include: Weeknights, Weekends, Overnights and/or Holidays

Hope’s Door, named a 2025 Best Places to Work in Westchester, is dedicated to ending domestic violence and empowering victims to achieve safety, independence, and healing.  

Overview of Position

The Shelter & Hotline Advocate provides direct support and advocacy to survivors of domestic violence by maintaining a safe, welcoming environment, responding to hotline calls, and providing emotional support and crisis intervention.

Primary Job Responsibilities

• Further the mission of Hope’s Door.
• Provide a hospitable and welcoming environment for the residents.
• Provide emotional support, individual counseling and advocacy services that foster the empowerment of survivors.
• Provide oversight of the shelter residence.
• Respond to hotline calls.
• Assure compliance with house rules and local ordinances.
• Manage and monitor medical logs and first aid supplies.
• Process mail for current and former residents
• Assist house manager in keeping inventory on office supplies, etc.
• Assist in keeping the shelter residence clean and organized.
• Meet quantitative and qualitative performance measures.
• Maintain and submit timely and accurate documentation, including quantitative and qualitative reports.
• Share in other administrative, community outreach, and direct service tasks.

Preferred Skills and Experience

• High School Diploma Required – BA/BS Preferred
• 1-3 years of domestic violence or crisis intervention experience preferred. Hotline a plus.
• Computer Literate.
• Bilingual in Spanish preferred

Salary & Benefits

Hourly rate: $20 - $21 per hour.

Sick Time: 1 hour accrued for every 30 hours worked.

Eligibility for the organizations 401K plan on the 1^st of the month following date of hire.