Manager, Operations

Position Description: Manager, Operations - Yonkers, NY

YPIE partners with students to ensure they are ready for, enroll in, and complete college.

RESPONSIBILITIES & RESULTS  

College Zone Operations

• Proactively manage relevant program logistics to ensure smooth operations of daily after school academic center (YPIE College Zone), including:
• maintaining QR code student check-in system
• coordinating supplies and computers & device check-outs
• completing daily opening & closing checklists
• managing student reward system (Scholar Dollars, Swag Store)
• coordinating work-study intern schedules & tasks
• coordinating schedule of room use and upkeep of supplies
• Manage the physical space of the College Zone, creating an environment that supports a welcoming, academic, and professional culture.
• Serve as the person ‘directing traffic’ for staff, students, and volunteers in service of achieving student success.
• Collaborate with other YPIE team members to develop and sustain a culture & climate at the College Zone that facilitates effective student learning experiences, as measured by the College Zone Climate Inventory tool.

Program Operations

• Manage student records and use data systems to proactively identify student challenges and concerns

• Communicate clearly to key stakeholders about timelines and tasks as necessary
• Track student applications and enrollment
• Manage student notification system (reminders, attendance notifications)
• Support the recruitment process for a new cohort of YPIE Scholars and Fellows each year

Events

• Coordinate events, including: student symposia, career fair, new student orientation and induction, college visits, FAFSA and college applications events, community events, support with volunteer events, and other special events and programs.
• Support the creation of program tools/materials/assets (flyers, Google Forms, surveys, etc.)

Staff Support

• Organize logistics in advance for smooth execution of programs. Events are reliably pulled off without issue. 

• Ensure staff have the operational support needed to do their job, by (including but not limited to): maintaining office spaces (including school-based offices) and supporting supply ordering & distribution

• Earn positive feedback from stakeholders, and continuously provide feedback to improve program implementation.

Student Engagement & Effective Relationships

• Develop strong professional relationships with students in order to facilitate targeted and comprehensive support.
• Help connect students to crucial YPIE and external resources as necessary and hold students accountable for milestones to achieve their goals.
• Collaborate with volunteers to assist in providing services to YPIE students.

VALUES

YPIE team members: 

• are always learning, embracing feedback and pursuing growth alongside our students.
• do whatever it takes, consistently going the extra mile to get the job done with the highest degree of quality.
• sweat the details, approaching tasks with meticulous attention to every element and pride in high-quality work.
• collaborate, regularly coordinating with key internal and external partners to advance strategic goals.
• track and use data, maintaining strong records and regularly consulting data to inspire effective decision-making.

CANDIDATE QUALIFICATIONS

To be eligible for consideration, applicants should have:

• An outcomes-focused orientation
• Ability to make arrangements for daily travel/transitions between program sites and supply pickup/distribution
• Flexibility to work some evening and weekend hours as student needs arise
• Experience with Google platform and comfortable with technology

The most competitive applicants will possess:

• Bachelor’s degree
• Attention to detail
• Experience with and commitment to ensuring equity for a diverse population of students
• Ability to see the big picture and sweat the small stuff at the same time
• Ability to create good systems & willingness to execute existing systems/processes 
• Proven organizational and program tracking skills
• Flexibility; able to roll with the punches
• Spanish fluency a plus

You are likely to be successful in this role if:

• You enjoy solving challenging problems to reach measurable outcomes.
• You thrive in a fast-paced, entrepreneurial environment, where you will manage your own time to support each student. 
• You are hungry for collaboration.

JOB DETAILS

This position is based in-person across multiple program sites in Yonkers, NY. The salary range for this position is $48,000 - $58,000.