Program Coordinator

Job Title:         Program Coordinator

Reports to:      Director of Member Engagement

Join the JCC Mid-Westchester (JCCMW) on an inspiring mission to bring joy, strengthen community, and uplift lives through exceptional human services, educational programs, and cultural experiences—all rooted in our core Jewish values. This is a thrilling time to be part of JCCMW as we embark on a transformative journey with the momentum of a growing member engagement and adult programs department.

Our 7-acre campus, which has been a community cornerstone for over 65 years, is poised for exciting growth. We’re enhancing our beloved programs—ranging from preschool and special education to dance, theater, gymnastics, aquatics, adult enrichment, arts and culture and fitness—while expanding our reach with new satellite locations. Our success is built on the talent and dedication of our expert staff across these vibrant program areas

Job Summary

The Program Coordinator implements our vibrant adult programming which includes lectures, workshops, support groups, and trips. This individual ensures successful planning, implementation, and follow-up for all adult social and educational  programs. This position sits on the Member Engagement team, which ensures a high quality of engagement with current and prospective members and program participants. This team member will also lead tours, enroll program participants, orient new members into the agency, handle member and program fees, answer calls and emails, and enter information into databases. The ideal candidate is responsible, communicative, has strong attention to detail, and loves working with people. The Program Coordinator will report to the Director of Member Engagement.

Flexible full time (40 hour) position with hours ranging between 9:00 AM and 7:00 PM and flexibility to work occasional evening and weekend programs.

Key Responsibilities and Expectations:

Adult Programming

• Implement new and innovative adult and older adult programming, inclusive of advance scheduling, program set up and engagement with adults before, during and after program.
• Organize adult programs day-of, including welcome and registration, room/tech set up, and support and guidance to contracted facilitators and volunteers to ensure program success.
• Ensure strong follow-up with adult community members to increase satisfaction and retention.
• Communicate externally with event speakers and performers, event partners.
• Maintain program budget documentation. Manage facilitator invoices and travel.
• Draft program marketing materials for web page, flyers, social media. Create registration links for programs.

Member Engagement:

• Provide tours, sign community members up for membership, classes and programs and facilitate registration
• Conduct shifts at the building welcome desk and membership information desk to support member and patron sign-in
• Respond to member inquiries face-to-face, as well as by email and phone.

Program Collaboration and Communication

• Collaborates internally with other departments planning programming for adults aged 55+.
• Liaise with facilities team on event order and room set up; Order and set up food and drink, manage inventory; troubleshoot day-of.
• Communicate regularly with community members through weekly updates, one-on-one outreach, and in-person conversation.
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• Create a monthly adult program calendar for distribution and web posting and collaborate with marketing to ensure the community is aware of all upcoming programs.
• Facilitate the flow of information between staff departments and community members via in-person meetings, emails, and phone.
• Other duties as assigned by the Senior Director of Member Engagement.

Skills, Education and Experience

• Highly organized with strong attention to detail.
• Positive and collaborative attitude
• Prior experience working with membership databases.
• Excellent verbal and nonverbal communication and listening skills
• Experience in a programmatic environment serving adult/older adult populations
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude

Physical Requirements

The physical demands must be met by an employee to successfully perform the essential functions of this job including movement within an office environment. The role requires the ability to write by hand and use a keyboard to perform general office functions. Also requires the ability to communicate by speech and hearing continuously. Visual acuity is needed for detailed work, and computer use. The ability to sit for extended periods of time is also a requirement.

Salary: $58,000 -$62,000 year

Excellent Benefits Package include:  20 paid holidays per year,  19 sick days per year, two weeks vacation, health insurance, 403B and pension plan with match, free life insurance, discounts on classes and use of the swimming pool and fitness center.

The JCC of Mid-Westchester is an equal opportunity employer. The position is open to all and we do not discriminate on the basis of age, race, religion, gender, sexual orientation, color, disability, protected veteran status, gender identity/expression, national origin or any category protected by applicable law