Retail, Manager on Duty

Historic Hudson Valley (HHV) is a Westchester-based cultural non-profit that welcomes visitors to five National Historic Landmarks and presents public tours, school programs, and seasonal festivals for audiences that include suburban families seeking weekend leisure activities; K-12 teachers meeting curricular objectives and their students; and a diverse array of heritage tourists. HHV has a national reputation for groundbreaking on-site interpretation and award-winning digital content, particularly in the content areas of Northern slavery, regional women’s history, and storytelling.

The Retail Manager on Duty contributes to the success of Historic Hudson Valley’s retail operations by ensuring event shop customers have positive experiences. This role supports retail management in achieving sales and operational goals. The Retail Manager on Duty reports to the Associate Director of Retail Operations.

Principal Duties: Performed under the direction and guidance of the Associate Director of Retail Operations.

• Perform all tasks of a Sales Associate.
• Ensures shop employees are delivering positive service and selling behaviors.
• Resolves customer problems or complaints by determining optimal solutions in a timely manner.
• Communicates the sales direction for the day and the daily agenda, which are set by the Associate Director of Retail Operations.
• Ensures all HHV policies and procedures are maintained and consistently followed.
• Monitors appropriate merchandise stock levels, merchandise presentations, and that the selling floor is adequately stocked according to visual standards.
• Ensures timekeeping practices are in place and administered according to HHV policy. Assign breaks in accordance with policy.
• Handle any emergencies that may arise. Contact site MOD; if not available, follow emergency procedures outlined in Shop Manual.  
• Demonstrate exceptional verbal and written communication skills with employees, visitors, and other HHV departments.
• Follow all cash and revenue procedures, including opening and closing, deposit and having appropriate change.
• Set a positive, enthusiastic, and professional example for staff and visitors.
• Provide department management with an end of night recap.
• Additional responsibilities as assigned by the Associate Director of Retail Operations.
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Knowledge, Skills, Abilities:

• Project a cheerful and engaging attitude with employees and visitors.
• Communicate verbally and work cooperatively with employees and visitors.
• Ability to remain in a stationary position for up to 4 hours at a time.
• Move about the workplace coaching and directing employees, selling to customers, retrieving merchandise from storage or sales floor.
• Be able to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve, and replenish merchandise.
• Confidently operate a computer, touchpad POS system, keyboards, and merchandise scanners.

Work Conditions:

• Outdoor retail shop conditions.
• Some lifting, climbing, cleaning; moving of inventory and restocking shelves.
• Long periods of standing.
• Weekend, holiday and evening availability.

This is a part-time seasonal position; evening and weekend hours at special events are required.

To be considered for this position, upload a resume. You may “click apply” or visit our employment page at www.hudsonvalley.org/employment to create a profile and upload your documents. On the employment page, click on “create profile and apply”.

Historic Hudson Valley values representation and is committed to a workforce that exemplifies acceptance across race, gender, age, ability, religion, and identity. A sense of belonging in our workforce is an integral part of our history and culture; honoring all voices of the past and present is central to our mission and impact.