Program Associate & Bilingual Educator - Digital Equity Team

Are you passionate about closing the digital divide and empowering individuals through access to technology and education? Join our Digital Equity Team as a Digital Navigator & Bilingual Program Associate, where you’ll make a direct impact by helping clients gain access to devices, internet, and essential digital skills.

We’re looking for a warm, curious, and community-focused team member who enjoys working one-on-one with individuals, teaching essential tech skills, and helping build digital confidence—particularly among underserved populations. This role is ideal for someone who is organized, bilingual (Spanish/English), and excited about using technology to create ladders of opportunity.

What you'll be doing

As a key member of our Digital Equity Team, you will:

• Serve as a Digital Navigator, providing one-on-one support to clients seeking access to: 

1. Free or low-cost internet
2. Refurbished computers
3. Basic digital literacy training (especially in Google Workspace and online navigation)

• Deliver hands-on digital skills workshops for adults and families with limited technology experience, using our Digital Equity Pathways curriculum.
• Provide case management-style client support, including:

1. Communicating directly via text, phone, and email
2. Scheduling appointments and follow-ups
3. Tracking progress and ensuring client needs are met

• Assist with outreach to help individual clients access our tech education programs and to provide other bilingual assistance 
• Collaborate with the team on program logistics by:

1. Managing inventory of devices and materials
2. Maintaining accurate data in our client management system

• Collaborate with community partners such as libraries, workforce centers, and nonprofits to expand program reach.
• Participate in team culture, including monthly staff meetings (help us pick the snacks!) and quarterly gatherings.

First and foremost, we are looking for someone who is warm, friendly and values teamwork.  We would hope that you are looking to expand your personal and professional goals. Also significant is that you have a desire to serve others and learn how STEM education and Digital Equity are creating a ladder of opportunity for all. Lastly, we would need you to be highly competent with technology (Google Workspace in particular) and able to complete tasks independently and in a timely manner with some guidance. 

Required Qualifications:

• Bilingual in Spanish and English to teach programs and communicate with clients
• Technologically savvy and confident using Google Workspace
• Enthusiastic about helping people navigate digital tools
• Strong communication, organizational, and classroom management skills.
• Willing to undergo a background check
• Flexible work hours, have weekend and evening availability to work a flex schedule to implement programs during high demand times (after school, evening and weekend times)  

Besides that you might:

• Have teaching experience in schools, community centers or adult education environments
• Seek a job where you can make a difference in the lives of people and the community
• Prefer a work environment of employees that enjoy each others’ time and company

What we offer

• A workplace culture that prioritizes understanding, empathy and diversity
• A bright, inviting and collaborative open workspace (no cubicles!) with parking nearby
• Comprehensive Health Insurance – Subsidized health insurance plans, with a monthly employer contribution.
• Dental & Vision Insurance – Affordable plan options available to support your overall well-being.
• Paid Time Off (PTO) & Sick Leave – Generous PTO, in addition to New York State-mandated sick leave, with increasing vacation time based on role and length of service.
• Paid Holidays – Enjoy time off for federal holidays plus an extra paid break between Christmas and New Years.
• Retirement Savings Plan – Access to a 403b retirement plan through Vestiwell & Morgan Stanley, allowing you to save for the future tax-free.
• Travel & Parking Reimbursement – Eligible work-related travel and parking costs are reimbursed.
• Flexible Work Options – Support for flexible scheduling to assist with work-life balance.
• Technology & Connectivity Support – Access to devices and internet access to ensure a productive work environment.
• Professional Development – Opportunities to grow your skills through training, mentorship, and participation in committees such as HR, DEI, and Community Building.
• Convenient Location – Office within walking distance of Metro-North, plus access to nearby shops, cafes, and restaurants.
• Exclusive Banking Perks – Special offers through our partnership with M&T Bank.

Are you excited? So are we!

Apply today and help us bridge the digital divide by guiding individuals toward digital confidence, connection, and opportunity.

Not sure you meet every qualification? Please apply anyway. 

• Research shows that while men apply to jobs if they meet about 60% of the criteria, women and those in traditionally underrepresented groups tend to apply only if they check all the boxes. If you think you have what it takes but don't meet every single point above, please still apply! We'd like to learn more about you to see if you could be a great fit.?

• We value the diversity of our colleagues. People with disabilities are currently underrepresented in our company and underserved in our community. We want to change that. For this reason, we subscribe to equal employment opportunity principles and strongly encourage people living with disabilities to apply. We will support you in the working environment.