Quality Assurance Manager

🚀 Elevate Quality. Champion Change. Join IAHD as our next Quality Assurance (QA) Manager

Are you a detail-driven professional who’s passionate about building systems that ensure safety, transparency, and excellence? Do you believe in using data and oversight not just to meet standards—but to raise them?

Institutes of Applied Human Dynamics (IAHD) is seeking a Quality Assurance Manager to provide oversight and monitoring of agency incident reporting.

💼 About the Role
Reporting directly to the Chief Quality Enhancement Officer, you’ll play a pivotal role in ensuring IAHD’s services align with OPWDD and NYS Justice Center regulations.

🌟 What You’ll Do

• Chair IAHD’s Incident Review Committee (IRC) and the corrective action process  

• Conduct and manage investigations in accordance with OPWDD and Justice Center standards 

• Support staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetings
• Provide oversight and monitoring of agency incident reporting
• Assign and review all investigations of reportable incidents and notable occurrences
• Act as liaison to outside monitoring agencies including OPWDD and NYS Justic Center
• Compile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidents
• Maintain agency database for reportable incidents and occurrences
• Conduct POMS interviews (Personal Outcome Measures) monthly
• Become a member of the IAHD Leadership

✅ Requirements

• Bachelor’s degree in Human Services or a related field
• 3+ years of experience in quality assurance, compliance, or investigations in human services
• Completion of OPWDD Investigator Training (or willingness to obtain) and must remain certified thereafter
• Strong organizational, analytical, and written communication skills
• Proficiency with Microsoft Office, IRMA, and WSIR systems
• Deep understanding of OPWDD, NYS Justice Center, and Department of Health regulatory frameworks
• A proactive mindset and a strong commitment to continuous improvement

🌟 What IAHD Offers
💸 Competitive Salary
❤️ Full Health Coverage (Medical, Dental, Vision, Rx)
💼 Agency-paid Life, Short- & Long-Term Disability Insurance
📈 403(b) Retirement Plan with Financial Guidance
🏖️ Generous PTO: Vacation, Sick, Personal & Holidays
💡 Aflac Voluntary Benefits + Wellness Incentives
🚇 Pre-tax Commuter Benefits
🎓 PSLF-eligible Employer (Public Service Loan Forgiveness)
💬 Access to EAP & Exclusive Employee Discount Programs
🎓Tuition Reimbursement upon completion of two year of employment

📍 Location: Bronx & Westchester
🕒 Schedule: Full-Time, Exempt | Monday–Friday | 9 AM–5 PM | Occasional evenings/weekends as needed

📩 Want to Learn More? Visit Our Website WWW.IAHDNY.ORG
Submit your resume and cover letter today to join a dedicated team that values excellence, collaboration, and integrity in every aspect of our work.

IAHD is proud to be an Equal Opportunity Employer. We are committed to building an inclusive workplace where every employee feels valued and supported.