Volunteer and Guest Services Coordinator

Relationships

Reports to: Director of Operations
Subordinate Staff: N/A
Status: Full-Time, Non-Exempt

Position Overview:

The Volunteer & Guest Services Coordinator plays a vital role in supporting the day-to-day operations of Ronald McDonald House of the Greater Hudson Valley. This individual ensures the safety, cleanliness, and welcoming atmosphere of the House, while also supporting families through check-ins and daily assistance. Additionally, the Volunteer & Guest Services Coordinator is responsible for scheduling, training, and overseeing volunteers on site, providing guidance and delegation of tasks to support House operations and family services.

Key Responsibilities & Tasks:

Guest Relations & Family Support

• Serve as a welcoming, compassionate presence at the front desk during assigned shifts.
• Assist with family check-ins/check-outs and provide orientation to new families.
• Ensure House rules and policies are upheld in a respectful and supportive manner.
• Respond to family needs and questions, providing resources or referrals when necessary.
• Monitor safety, cleanliness, and organization of common spaces and guest areas.
• Conduct regular walk-throughs of the facility to ensure presentation standards are met.

Volunteer Coordination

• Answer questions about volunteer opportunities.
• Develop and maintain volunteer schedules.
• Manage the onboarding process of new volunteers including interview and orientation.
• Act as a point of contact for volunteers while on site, ensuring they feel welcome and prepared.
• Assign and oversee daily volunteer tasks related to housekeeping, food service, and hospitality.
• Maintain records of volunteer hours and feedback.

Operations Support

• Report facility issues or supply needs to the Director of Operations.
• Support inventory tracking and organization of donated and program items.
• Collaborate with team members to ensure the smooth operation of House routines.
• Ability to move throughout the House, including frequent use of stairs in a multi-level facility.
• Participate in loading, unloading, and organizing deliveries, donated goods, and program materials.
• Perform hands-on operational tasks as needed to support House operations, events, emergency situations, and facilities needs.

Meals that Heal Program Management

• Oversee the coordination and execution of the Meals that Heal program, from communicating expectations, ensuring kitchen readiness, and providing on-site support as needed.
• Maintain accurate records of meal donations and volunteer participation while fostering a positive and mission-driven experience for all participants.

Special Projects

• Assist with special events, family celebrations, and community volunteer projects.
• Participate in cross-functional projects that support the mission of theHouse.
• Other duties and projects as assigned by the Director of Operations and/or Executive Director

Required Skills & Competencies

• Strong interpersonal skills and a commitment to compassionate, guest-centered service.
• Organized and proactive in managing schedules and coordinating volunteers.
• Ability to lead by example and delegate tasks clearly and respectfully.
• Comfort working in a fast-paced environment with families in crisis.
• Familiarity with CRM systems and basic office technology preferred.
• Dependable, flexible, and collaborative team member.
• Available to work evenings or weekends as needed.

Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all inclusive.