Patient Advocate (Bilingual)

Job Summary:

The Patient Advocate will provide direct supportive services to the Mount Vernon Neighborhood Health Center network Inc., d/b/a Westchester Community Health Center, patients, and their families. Advocates will promote patients with the provision of culturally sensitive, high quality comprehensive health care.                                                                                       

Primary Responsibility of the Position:

·         Facilitate access to are and help patients navigate the health care system.           

·         Assist the patients by providing them with translations ad culturally sensitive services to clarify diagnosis and treatment instructions.

·         Work collaboratively with medical providers and clinical/nonclinical staff from all departments to remove any barrier that may prevent patients from getting the best from their visits.

·         Service arrangement for medical transportation.

·         Referral linkage. Assist patients to locate outside specialists and services and help them book appointments.

·         Connect patients to outside resources and services available.

·         Participate in health advocacy events to raise awareness about preventive health and access to care.

·         Provide education on preventative health and management of diseases.

·         Document every patient’s encounter and address complaints.

·         Make arrangements for sign language interpreters for patients requiring the services.

·         Performs other related duties as assigned.