Support Assistant

Job Description

 

Support Assistant: Full-time, 35 hours per week, Monday-Friday

 

GENERAL FUNCTION: Our Support Assistant works collaboratively to support and strengthen the organization’s operations. Typically, this involves a mix of reception, administrative duties, staff support and office management assistance. This position may also assist in project and event planning and execution.

 

Reports to: Support Team Supervisor – Intake Specialist

 

RESPONSIBILITIES INCLUDE:

 

• Ensures efficient and professional operation of front desk services.
• Maintains a clean, organized and welcoming reception area.
• Supports the organization and maintenance of office supplies and inventory, including updating and maintaining inventory and ordering spreadsheet in collaboration with Support Team Supervisor
• Follows established intake and documentation procedures for in-person and telephone interactions, ensuring accurate and timely data entry in the WDOM database.
• Supports Supervisor to ensure database integrity by identifying and addressing inaccurate, incomplete or outdated information.
• Supports program staff with additional duties and responsibilities with Supervisor’s approval and collaboration.
• Maintains and audits master resources and referrals spreadsheet, ensuring accurate and current information
• Attends required and relevant WDOM events and actively participates in organizational activities
• Assists Operations in execution of monthly staff luncheon
• Assists with coordinating conference room bookings, set up and cleanup
• Performs additional duties and responsibilities as needed to support the agency and its operational needs

 

Essential Functions:

 

The responsibilities identified above represent the essential functions of the position. The employee must be able to perform these essential functions, with or without reasonable accommodation.

 

JOB REQUIREMENTS AND QUALIFICATIONS:

 

• Excellent time management skills and ability to multi-task and prioritize work.
• Associates or bachelor’s degree preferred.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to remain calm and professional under pressure.
• Effective de-escalation and conflict management skills.
• Strong organizational and project coordination skills.
• Proficiency in Microsoft office; specifically, Outlook, Teams and Excel.
• Must be organized and able to work both as a team and independently.

 

Reasonable Accommodation:

 

WDOM provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation.

 

EQUAL EMPLOYMENT OPPORTUNITY

 

WDOM is an equal opportunity employer and is committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws.

 

Email resume and cover letter to [email protected].

 

Job Type: Full time

 

Pay: $20 to $25 per hour, based on experience.

 

Schedule:

 

• 9:00 am -5:00 pm
• 35 hours – Full time
• Monday through Friday

 

Work Location: In person (NO REMOTE)