Bilingual Case Manager (English/Spanish)

Title: Bilingual Case Manager (English/Spanish)
Reports to: Deputy Director

Position Summary

The CSBG Case Manager provides comprehensive case management services to low-income individuals and families throughout Westchester County. This position helps participants overcome barriers to self-sufficiency by conducting assessments, developing service plans, coordinating assistance programs, providing advocacy, and connecting clients to critical community resources.

The Case Manager administers a variety of support services, including rental assistance, utility assistance, food assistance, clothing and furniture support, emergency financial assistance, housing stabilization services, and referrals to community-based programs.

Key Responsibilities

Case Management & Client Support

• Conduct client intake, eligibility determination, and needs assessments.
• Data collection and reporting activities (CAP60).
• Develop individualized service and self-sufficiency plans.
• Provide ongoing case management, support, and follow-up services.
• Advocate for participants and coordinate access to needed resources.
• Maintain communication with participants, landlords, utility providers, and community partners.
• Provide crisis intervention and problem-solving support.

Emergency Assistance Programs

Administer and coordinate:

• Rental Assistance
• Utility Assistance
• Food Pantry and Food Resources
• Clothing Assistance
• Furniture and Household Goods Assistance
• Emergency Financial Assistance

Housing Stabilization

• Assist households experiencing housing instability or risk of homelessness.
• Develop housing stabilization plans.
• Coordinate referrals to housing and supportive service programs.
• Work collaboratively with landlords and housing providers.
• Monitor participant housing outcomes and progress.

Community Resources & Referrals

Connect participants to:

• Employment and workforce development programs
• Education and training opportunities
• Healthcare services
• Childcare resources
• Mental health services
• Transportation assistance
• Senior and veteran services
• Domestic violence support services
• Legal assistance programs

Documentation & Compliance

• Maintain accurate client records and case notes.
• Enter data into agency databases and case management systems.
• Track outcomes and performance measures.
• Ensure compliance with CSBG requirements and agency policies.
• Assist with reporting, audits, monitoring visits, and program reviews.

Outreach & Community Engagement

• Participate in community outreach events and resource fairs.
• Build relationships with referral partners and stakeholders.
• Promote program awareness throughout underserved communities.

Qualifications

Education

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Community Development, Public Administration, or a related field preferred.
• Associate degree with significant relevant experience may be considered.

Experience

• Minimum of two (2) years of experience in case management, human services, social services, housing assistance, or community services preferred.
• Experience working with low-income individuals and families strongly preferred.
• Community Action Agency or public assistance program experience is a plus.

Skills & Knowledge

• Strong assessment, interviewing, and case management skills.
• Knowledge of community resources and public benefits programs.
• Excellent communication and interpersonal skills.
• Strong organizational and documentation abilities.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office and electronic case management systems.
• Commitment to maintaining confidentiality and professional boundaries.

Preferred Qualifications

• Case Management Certification or related human services certification.
• Knowledge of Community Services Block Grant (CSBG) programs and anti-poverty initiatives.
• Experience with housing stability or emergency assistance programs.

License Requirements

• Valid New York State Driver's License required.
• Reliable transportation preferred.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person