Manager, Donor Relations & Communications

Job Classification: Full Time, Non-Exempt
Department: Development
Position Reports to: Director of Development

LOCATION: This opportunity is based in Westchester County, New York – currently performed in a hybrid between remote work and in-person in My Sisters’ Place White Plains office (a minimum of 3 days a week in the office is required).

JOB OVERVIEW
The Manager, Donor Relations & Communications is a key member of the Development team, responsible for strengthening My Sisters’ Place’s relationships with donors, supporters, community partners, and the broader public. This role combines communications, donor relations, fundraising support, and development operations, with responsibility for sharing MSP’s story, engaging audiences, and ensuring strong and consistent donor stewardship.

The ideal candidate is a creative, organized, and detail-oriented professional who enjoys both storytelling and data-driven fundraising and is comfortable moving between writing and designing content, managing donor communications, and working in MSP’s donor database.

KEY RESPONSIBILITIES

Communications & Content

• Develop and execute engaging external communications that advance MSP’s mission and increase awareness and engagement.
• Write, edit, and produce fundraising appeals, newsletters, blog posts, website content, social media, event materials, and other organizational communications.
• Create engaging digital and print materials, including graphics, photography, and video, using Canva, Adobe Creative Suite, and other tools.
• Manage content across MSP’s social media platforms and support efforts to expand audience engagement.
• Monitor relevant news and media coverage and assist with media outreach and relationship-building.
• Collaborate with staff across departments to develop compelling stories and ensure consistent, mission-aligned messaging.

Donor Relations & Fundraising

• Cultivate, solicit, and steward a portfolio of annual fund donors to strengthen relationships, retain and increase giving, and secure new gifts.
• Develop and execute donor communications and fundraising campaigns, including annual appeals, targeted/micro campaigns, renewal and acquisition efforts, and stewardship communications.
• Use donor data and segmentation to create targeted lists and personalized outreach.
• Develop donor newsletters, impact updates, acknowledgments, and other stewardship materials.
• Support donor retention and engagement through timely and meaningful communications and outreach.
• Create and manage donor cultivation and stewardship calendars across all constituent types.

Database & Development Operations

• Manage MSP’s Bloomerang donor database, ensuring accurate and up-to-date constituent and gift information.
• Process and acknowledge gifts, pledges, recurring donations, and other contributions in a timely manner.
• Create donor lists, queries, reports, and segmented audiences to support fundraising, communications, events, and stewardship.
• Track pledges, matching gifts, sponsorships, and other commitments.
• Monitor donor trends, retention, campaign performance, and other fundraising metrics and prepare reports for internal and Board use.
• Coordinate with Finance to ensure accurate gift reconciliation and provide support with online giving, event, and fundraising platforms.
• Maintain accurate donor records and files and handle confidential information with discretion.

Events & Community Engagement

• Support the planning, promotion, and execution of MSP fundraising and community events, including guest lists, donor communications, registration, event materials, and post-event follow-up.
• Represent MSP at community events throughout Westchester and virtually, serving as a knowledgeable and enthusiastic ambassador for the organization.

General Development Support

• Provide creative, administrative, logistical, and project-based support for Development initiatives and special projects.
• Create and maintain agency marketing and promotional materials and assist with other departmental needs as assigned.
• Collaborate with members of the Development team and colleagues across MSP to support organizational priorities.

QUALIFICATIONS & SKILLS

• Bachelor’s degree and at least 5 years of relevant professional experience preferred.
• Excellent writing, editing, interpersonal, and communication skills.
• Strong organizational skills and exceptional attention to detail.
• Experience with nonprofit communications, fundraising, donor relations, or development operations.
• Experience with donor databases/CRMs, web-based data management tools, and online research required.
• Strong proficiency with Microsoft Office Suite, Canva, Adobe Creative Suite, social media platforms, and video/reel creation tools required. Experience with similar digital and content creation platforms a plus.
• Ability to manage multiple projects and deadlines while working independently and collaboratively.
• Ability to work with confidential donor information with discretion.
• Ability to help physically manage event setup and breakdown.
• Access to a car and ability to travel throughout Westchester County for meetings and events required.
• Occasional evening and weekend hours required.
• Spanish proficiency a plus.

TEAM OVERVIEW: MSP’s Development Department supports the agency through resource development, fundraising, external and internal communications, community engagement and volunteer management. Working closely with our colleagues in the program and legal departments, who provide a holistic range of supports for families experiencing domestic violence and human trafficking, the Development Team furthers MSP’s mission in accordance with our guiding principles.

ORGANIZATIONAL OVERVIEW: At MSP, we strongly believe that integrating a world-changing approach into all areas of our work is essential to ending domestic violence and human trafficking. Our dynamic and diverse team of compassionate advocates is working to create a world in which every individual has the basic human right to be free from gender-based violence and to engage in relationships that embrace the principles of respect, equality, and safety.

MSP is a 501(c)(3) nonprofit organization, responding to domestic violence and human trafficking in Westchester County, New York, by providing multi-lingual, trauma-informed legal and supportive services. We bolster our work with clients by engaging in extensive outreach and community education, strengthening the systemic response to all forms of gender-based violence.

GREAT BENEFITS AND PTO PACKAGE: MSP employees enjoy a generous health benefits package that includes dental and vision care. Our Financial Savings Plain reflects a commitment to the future well-being of our employees. PTO and self-care are important to us, and we offer a PTO plan that includes vacation, sick time, personal days as well as summer Fridays.

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My Sisters’ Place believes that an effective, broad-based movement for social transformation must be rooted in anti-oppression principles as we work towards a more just and equitable society. People of color, people with disabilities, and members of the LGBTQIA+ Community are encouraged to apply. MSP values you, your growth and your contributions. MSP policy prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender identity.